Information and communications technology service managers plan, direct, and coordinate the acquisition, development, maintenance and use of computer and telecommunication systems, either as the manager of a department or as the general manager of an enterprise or organization that does not have a hierarchy of managers.
Tasks performed usually include: consulting with users, management, vendors, and technicians to assess computing needs and system requirements and specifying technology to meet those needs; formulating and directing information and communication technology (ICT) strategies, policies and plans; directing the selection and installation of ICT resources and the provision of user training; directing ICT operations, analyzing workflow, establishing priorities, developing standards and setting deadlines; overseeing the security of ICT systems; assigning, reviewing, managing and leading the work of systems analysts, programmers, and other computer-related workers; evaluating the organization`s technology use and needs and recommending improvements, such as hardware and software upgrades; establishing and managing budgets, controlling expenditure and ensuring the efficient use of resources; establishing and directing operational and administrative procedures; overseeing the selection, training and performance of staff; representing the enterprise or organization at ICT related conventions, seminars and conferences.