Shop supervisors supervise and coordinate the activities of shop sales assistants, checkout operators and other workers in retail and wholesale shops such as supermarkets and department stores.
(a)     Tasks include -
planning and preparing work schedules and assigning staff to specific duties;
instructing staff on sales procedures, including how to handle difficult or complex cases;
ensuring that customers receive prompt service;
participating in and providing advice to managers on interviewing, hiring training, evaluating, promoting and dismissing staff, and resolving staff grievances;
examining returned goods and deciding on appropriate action;
taking inventory of goods for sale and ordering new stock;
ensuring that goods and services are correctly priced and displayed;
ensuring that safety procedures are enforced.