3511

- Information and communications technology operations technicians

Information and communications technology operations technicians support the day-to-day processing, operation and monitoring of information and communications technology systems, peripherlas, hardware, software and related computer equipment to ensure optimal performance, and identify any problems.
(a)     Tasks include -
operating and controlling peripheral and related computer equipment;
entering commands, using computer terminal, and activating controls on computer and peripheral equipment to integrate and operate equipment;
monitoring systems for equipment failure or errors in performance;
notifying supervisor or maintenance technician of equipment malfunctions;
responding to program error messages by finding and correcting problems, escalating the problem to other staff or terminating the program;
reading job set-up instructions to determine equipment to be used, order of use, material such as disks and paper to be loaded, and control settings;
retrieving, separating and sorting program output as needed, and sending data to specified users;
loading peripheral equipment, such as printers, with selected materials for operating runs, or oversee loading of peripheral equipment by peripheral equipment operators.

Information and communications technology operations technicians