333910 - Passenger service agent
Communicates with customers, answers their questions, and quickly and safely responds to unexpected situations. Provides passengers with necessary information about flight schedules, registration procedures, baggage handling, and other issues related to their travels. Ensures passenger safety and well-being at the airport or train station.
Main activities
* provide information about flight schedules, ticket-related issues, and baggage handling;
* ensure the order of passenger registration procedures and verification of required documents;
* ensure passenger safety and well-being at the airport or train station;
* direct passengers to the appropriate locations at the airport or train station;
* resolve passenger complaints or issues.
Characteristic competences
* collaborate with customers;
* manage documents;
* plan trips;
* ensure passenger safety;
* resolve passenger complaints.