251110 - User experience analyst

Evaluates customer interaction and experience, analyzes user behavior, attitudes and emotions related to the use of a specific product, system or service. Makes suggestions for improving the interface and usability of products, systems or services. Considers the practical, experiential, emotional, meaningful, and value aspects of human-computer interaction and product responsibility, as well as the individual's perception of system aspects, usefulness, usability, and effectiveness, and the dynamics of the user experience.

Main activities

• evaluates the customer's comments, learns about the customer's satisfaction with the product or service; 
• examines customer needs and expectations related to a product or service, identifies and eliminates inconsistencies, and prevents potential disagreements among related stakeholders; 
• prepares scientific research documents, reports on the results of the completed research and analysis project, indicates the analysis procedures and methods by which the results were obtained, explains the results; 
• evaluates user interaction with information and communication technology applications, analyzes user behavior, draws conclusions and improves application functions; 
• examines all human interactions and touch points with a product, brand or service, identifies key variables, duration and frequency of each touch point.

Characteristic competences

• evaluate customer feedback;
• analyze operational requirements;
• present the results of the analysis;
• evaluate user interaction with information and communication technology programs;
• use the experience map.