243305 - Warranty maintenance specialist (manager) (except information and communication technologies)

Provides after-sales services to customers, installs the sold products, carries out their maintenance and repair. Takes corrective action, ensures customer satisfaction, resolves product-related technical issues, and prepares summary reports for customers.

Main activities

• contacts customers by phone and responds to inquiries or informs them of the results of the examination of the request and planned changes; 
• implements strategies, ensures customer satisfaction and loyalty to the product or service after the sale; 
• collects, analyzes and solves planning, prioritization, organization, management and performance evaluation problems; 
• advises on the purchase and transportation of goods, provides customers or consumers with information about the characteristics of the goods; 
• identifies technical problems related to device management and digital environment, solves them, troubleshoots.

Characteristic competences

• contact customers; 
• carry out continuous work with clients;
• discover ways to solve problems;
• advise on product characteristics;
• solve technical problems.