Hotel receptionists welcome and register guests in hotels and other establishments that provide accommodation services. They assign rooms, issue keys, provide information concerning the services provided, make room reservations, keep a record of rooms available for occupancy and present statements of charges to departing guests and receive payment.
(a)   Tasks include -
maintaining an inventory of rooms available for occupancy, reservations and room assignments;
registering arriving guests, assigning rooms; verifying customer’s credit and issuing room keys;
providing information regarding hotel services and services available in the community;
providing information about availability of accommodation and making room reservations;
responding to guests’ requests for housekeeping and maintenance services as well as complaints;
contacting housekeeping or maintenance services when guests report problems;
compiling and checking guest accounts for charges using computerized or manual systems;
receiving and forwarding messages in person or using telephone or telephone switchboard;
reviewing statements of charges to departing guests and receiving payment.