754303 - Service quality controller

Responsible for quality control in the provision of various services. Ensures that they meet customer needs and high quality standards.

Main activities

evaluates the quality of services provided, monitors their provision processes and identifies any malfunctions or defects; 
tracks customer experience and reactions to the services provided, collects feedback and information about customer needs; 
analyzes data and processes, identifies problems and proposes solutions; 
ensures that everything related to the quality of services, including documentation, reports and archives, is managed and preserved; 
ensures customer service standards and requirements are met.

Characteristic competences

use assessment tools and tools to accurately assess the quality of services; communicate with customers and ensure their experience; analyze data and identify problems; propose solutions and improvements; to know the services provided and their processes.