522202 - Trade center supervisor

Monitors the activity of employees in department stores and other large stores. Ensures quick and quality customer service. Ensures compliance with all cleanliness and hygiene requirements.

Main activities

* ensure that the shopping center's employees operate in a coordinated and professional manner to ensure smooth store operation;
* manage resources dedicated to the shopping center, such as inventory, goods, and other items;
* ensure good customer service and answer customer questions, analyze complaints and claims;
* perform financial accounting tasks for the shopping center, such as adhering to budget and reporting requirements;
* coordinate employee activities and encourage the practice of a good atmosphere in the work environment.

Characteristic competences

* find problem-solving methods;
* train new employees;
* coordinate and organize the work of shopping center employees;
* analyze complaints and claims;
* monitor service delivery.