422501 - Customer information clerk

Responds to personal, written requests, email requests and phone calls, complaints about the organization's goods, services, and policies, provides information and refers individuals to other services.

Main activities

* know the products or services provided by the organization in order to clearly and understandably explain their benefits and features to customers;
* make recommendations about the use of products or services, and may also seek a common solution with other organization employees;
* listen to the client's problem, assess its severity and provide a solution that will help the client solve the problem;
* manage customer request registration and necessary information to ensure effective cooperation with other departments;
* establish long-term relationships with the organization's clients, strengthen their loyalty and offer new products or services.

Characteristic competences

* communicate with clients;
* negotiation and problem-solving skills;
* listen and understand customer problems;
* work quickly and efficiently;
* written and verbal communication skills.