422402 - Hotel hotel front desk clerk, concierge

Responsible for customer trust, registration, information provision and comprehensive organization and provision of hotel services.

Main activities

welcomes customers in a friendly manner, provides professional information; 
organizes and ensures check-in processes, including room assignment and key issuance; 
provides customers with information about the hotel, tourist facilities, events and other service offers; 
serves special requests and needs of customers, reserves restaurants, tickets for events, etc.; 
manage customer complaints or issues, offer solutions and best service.

Characteristic competences

communicate with customers and colleagues in a pleasant and professional manner, create a cozy atmosphere and favorable conditions for customer service; convey information to customers, answer their questions accurately and clearly; manage reservations, registration, requests and claims; provide relevant information to customers, offer the best choices; to solve urgent problems, to fulfill the wishes and needs of customers.