422302 - Telephone service operator

Operates telephone switchboards and consoles, connects calls, receives caller requests and messages about service problems, records messages and forwards them to employees or customers.

Main activities

* communicate effectively and patiently with customers over the phone and pay attention to their requirements;
* know all the information about the provided goods and services to be able to answer all customers' questions and ensure they get the required information;
* listen to the customer's problem, assess its severity and provide a solution that will help the customer solve the problem;
* handle customer request registration and necessary information to ensure effective cooperation with other departments;
* ensure that customer problems are resolved timely and effectively.

Characteristic competences

* communicate with customers and partners;
* negotiation and problem-solving skills;
* listen to and understand customer problems;
* work quickly and effectively;
* written and verbal communication skills.