333914 - Customer service manager

Plans and organizes customer service. Researches customer groups, creates a service basket for individual groups. Responsible for the organization and management of customer service processes, ensures customer satisfaction and long-term relationship with them.

Main activities

• plans, organizes and manages customer service processes;
• ensures a high level of customer service, takes into account customer needs and expectations;
• monitors and evaluates the level of customer satisfaction;
• prepares and analyzes customer service reports;
• leads and trains the customer service team.

Characteristic competences

• manage customer service processes;
• ensure a high level of customer service;
• take into account the needs and expectations of customers;
• solve problems;
• analyze customer service.