325801 - Dispatcher (working in an EMS dispatch center)

Responds to emergency calls from the control center, receives information about the emergency situation, address and other data, and sends the nearest ambulance or paramedic helicopter.

Main activities

* accept calls from patients, their families or other callers and submits assistance requests;
* assess the patient's condition and provide a response based on the state;
* determine the most appropriate means of transportation and direct the emergency medical team to arrive at the patient's location;
* communicate with the emergency service and reports required resources, such as additional cars or aircraft;
* ensure smooth cooperation between patients, families, medical staff, and other stakeholders.

Characteristic competences

* know medical terminology;
* assess patient condition and make decisions;
* act quickly and rationally in stressful situations;
* communicate with clients and colleagues;
* coordinate driver activities.