143904 - Head of travel department

Plans, organizes and coordinates the work of various types of tourism companies (eg: travel organization companies, travel agencies, rural tourism companies, tourism information centers). Creates a business plan, evaluates funding sources and investment risks, organizes the department's work.

Main activities

plans travel routes and programs; 
plans, coordinates and manages the activities of the department's employees; 
monitors and evaluates operational efficiency, collects customer feedback in order to continuously improve services; 
takes care of customer service and solves problems; 
ensures that activities comply with legislation and activity regulation requirements.

Characteristic competences

organize complex travel programs; communicate with people of different cultures, understand habits, evaluate behavioral norms and adapt to needs; lead and collaborate with staff; managing the time and stress associated with emergencies; distribute tasks, coordinate activities.